Membership terms

Types and fees. Individual £65 a year; Artist £80 a year (for people who work professionally as artists or makers); Student £40 a year (proof of current student status shown on your first visit); Hazelhurst Residents £30 a year (residents of the Hazelhurst Estate). Access for All (£30 a year) closed to new members on 24 October 2026, after Wandsworth Council ended its Access for All scheme. Members who already hold it can continue to renew at that rate until we tell them otherwise. Group membership for schools, nurseries, childminders, charities and community groups is priced by how many people will use the materials, from £85 a year for up to 15, and the organisation names the people who collect on its behalf (up to ten). Fees are shown on our website and may change; changes apply from your next renewal.
Term. Individual memberships start on the day you register and run for twelve months. Organisations may choose a start month, from the first of the month, up to three months ahead; the twelve months run from that date.
Payment. Online by card through Stripe, in store, or by bank transfer against an invoice using the payment reference we give you. A membership paid by bank transfer becomes active when we confirm the payment has arrived.
Cancelling. If you join or renew online you may cancel within 14 days for a full refund, provided you have not yet used the membership to visit the store. To cancel, email info@workandplayscrapstore.org.uk. After those 14 days, or once you have used your membership, any refund on cancelling is at the Scrapstore’s discretion.
Renewal. We will remind you before your membership ends. You have 30 days after the end date to renew and keep your membership continuous; after that you can rejoin at any time, and your original joining date stays on your record.
What membership gives you. Entry to the store on every open day, the materials on our shelves (most free, a few with a small charge), a digital membership card, an annual membership certificate, and our member newsletter if you choose it.
Fair use, and no resale. Materials on our shelves are donated for creative reuse. You may take what you can reasonably use for your own creative work, teaching or project; the store may set limits on quantities of particular materials, and staff may ask you to take less where a request is unreasonable or would leave little for other members. You must not sell, trade or supply materials taken from the Scrapstore in their raw state, whether in person or online, and you must not take materials for stock, for resale, or for another business. You may only sell finished works you have made using our materials when the beneficiary is a charity. A group membership’s collectors take materials for their organisation’s own use only. Persistent unreasonable taking, or any resale of raw materials, may lead to the membership being paused or ended under clause 10.
Personal membership. An individual membership is for you only. You may record one support person on your account who can accompany you. A group membership admits its named collectors, each of whom is checked in individually.
Concessions. Concession memberships are granted on your declaration when you join; please bring the relevant card or proof on your first visit. If the proof is not available, we will ask you to move to the applicable rate.
Pausing or ending a membership. We may pause or end a membership where these terms or the store terms are broken, where a concession cannot be verified, or where payment is not received. We will tell you by email, and you can contact us to discuss it.
Your details. We use your information as described in our privacy policy. Keep your details up to date in your account.
Changes to these terms. We may update these terms; we will tell members by email of any significant change.

Questions about our policies?